Refund policy

At Selomenika, every bag is handcrafted with care by skilled artisans. Due to the handmade nature of our products, each piece is unique and may feature slight variations in color, texture, stitching, dimensions, handles, or decorative details. These natural variations are part of the character and uniqueness of handcrafted products and are not considered defects.

By placing an order with Selomenika, you acknowledge and agree to the following Return, Refund & Exchange Policy.

Returns

We gladly accept returns on eligible items.

To request a return, you must contact us at info@selomenika.com within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.

All original packaging must be included, including the dust bag, protective bubble wrap, tags (if applicable), shipping box, and any other packaging or accessories provided with the order.

The item must show no signs of wear, stains, odors, scratches, alterations, misuse, or damage.

The return request must be submitted within the applicable return period.

Items that do not meet these requirements may not be eligible for a refund, exchange, or store credit.

Once your return request has been reviewed and approved, we will provide instructions for returning your order and, where applicable, arrange for a courier to collect the package from your address.

Return Shipping & Processing Fees

For returns or exchanges requested for personal reasons, including but not limited to a change of mind, color preference, style preference, or preference for another design, the following return shipping and processing fees apply:

United States: USD $35

United Kingdom: GBP £30

All Other Countries: USD $35

Many of our bags are handcrafted using natural stones and traditional artisanal techniques. As each piece is individually made, slight variations in color, texture, stone shape, or overall appearance may occur. These subtle differences are a natural part of the handmade process and contribute to the uniqueness of each bag.

If you choose to return your bag due to personal preference or because you do not wish to keep it, the return will be considered a personal-choice return, and applicable return charges will apply.

These fees cover return shipping and handling and will be deducted from the amount eligible for refund where applicable.

If Selomenika incurs customs duties, taxes, brokerage fees, return shipping charges, or other import-related expenses in connection with a returned order, these amounts will be deducted from the customer's eligible refund.

The final refund amount will therefore consist of the eligible purchase amount remaining after the applicable return shipping and processing fee, customs duties, import taxes, brokerage fees, and any other applicable charges have been deducted.

If you choose store credit, you will receive the full value of your return, with no deductions.

Refunds

Once your returned item has been received, it will be inspected to ensure that it meets our return requirements.

If the return is approved, the eligible refund amount will be issued to the original payment method used to place the order.

Please allow up to 15 business days after the returned item has been received for inspection and processing. Additional time may be required for the refund to appear in your account depending on your bank, card issuer, or payment provider.

Original shipping charges, if applicable, are non-refundable.

Please note that pre-order items are not eligible for monetary refunds. Please refer to the Pre-Order Items section below for details. 

Exchanges

Exchange requests must be submitted within 7 days of delivery.

If you wish to exchange an eligible item for another style, color, or design due to personal preference, the applicable return shipping and processing fee listed above will apply.

The original item must first be returned to Selomenika and successfully pass our inspection before the exchange can be processed.

Once the returned item has been inspected and approved, the replacement item will be prepared and shipped.

Please allow up to 15 business days for exchange processing after we receive your returned item.

If the replacement item has a higher price than the original item, the customer will be responsible for paying the price difference before the replacement is processed.

Pre-Order Items

Products available for pre-order will be clearly marked as "Pre-Order" in the product description.

Pre-order items are specially reserved and placed into production based on your order. For this reason, pre-order orders cannot be canceled once the order has been placed and confirmed.

Pre-order items are also not eligible for monetary refunds.

Eligible pre-order items may be returned within the applicable return period for:

An exchange; or

Store credit with no expiration date.

All pre-order exchange and store credit requests remain subject to the eligibility requirements, return shipping and processing fees, customs charges, and packaging requirements outlined in this policy.

By purchasing a pre-order item, you acknowledge and agree to these pre-order cancellation and return conditions.

Damaged, Incorrect or Defective Items

Every Selomenika item is carefully inspected before shipment.

If your item arrives damaged, broken during transit, incorrect, or with a manufacturing defect, please contact us at info@selomenika.com within 3 days of delivery.

Your email must include:

Clear photographs showing the issue or defect.

A clear video showing the issue or defect.

Clear photographs of the original shipping box and packaging.

Please retain all original packaging while your claim is being reviewed.

Once your claim has been reviewed and approved as a damaged, incorrect, or manufacturing-defective item, Selomenika will arrange a replacement at no additional cost to you, including the applicable replacement shipping costs.

Claims submitted after the 3-day reporting period may not be eligible to be treated as damaged, incorrect, or defective-item claims.

Please note that natural variations resulting from the handmade production process: including slight variations in color, texture, stitching, dimensions, handles, or decorative details are not considered manufacturing defects.

Return Packaging Requirements

All returned items must be securely packaged using the original protective packaging provided by Selomenika.

This includes, where applicable:

Original shipping box

Dust bag

Protective bubble wrap

Tags

Any additional protective materials or accessories included with the order

Customers are responsible for ensuring that returned items are properly and securely packaged for transit.

Selomenika cannot accept responsibility for damage, breakage, scratches, or deterioration caused by insufficient or improper packaging during the return shipment.

If an item is returned in a condition worse than when it was originally received due to improper packaging or handling during the return process, the return may be refused or the item may become ineligible for a refund, exchange, or store credit.

Non-Returnable Items

Returns will not be accepted for items that:

Have been used or worn.

Have been damaged after delivery by the customer.

Are missing original packaging, tags, accessories, or protective materials.

Show signs of wear, stains, odors, scratches, misuse, alteration, or improper care.

Are returned outside the applicable return period.

Do not meet the return eligibility requirements outlined in this policy.

Minor variations in color, texture, stitching, dimensions, handles, or decorative details resulting from the handmade production process are not considered defects.

Refused or Unclaimed Shipments

If an order is refused, left unclaimed, or returned to Selomenika because the customer does not pay applicable customs duties, import taxes, or other required charges, the order will not automatically qualify for a full refund.

Any return shipping costs, customs duties, import taxes, brokerage fees, handling fees, or other expenses incurred by Selomenika may be deducted from any amount otherwise eligible for refund.

Processing Times

Return requests: Must be submitted within 7 days of delivery.

Damaged, incorrect, or defective item claims: Must be submitted within 3 days of delivery.

Refunds and exchanges: Please allow up to 15 business days for processing after the returned item has been received and approved.

Please note that processing times refer to Selomenika's internal processing. Banks, card issuers, payment providers, customs authorities, and shipping carriers may require additional time outside of our control.

Contact Us

For all return, refund, exchange, or product quality inquiries, please contact:

Email: info@selomenika.com

Emails received outside of our business hours, on weekends, or during public holidays will be responded to on the next business day.

By placing an order with Selomenika, you acknowledge that you have read and agreed to this Return, Refund & Exchange Policy.