Refund policy
Return, Refund & Exchange Policy
At Selomenika, every bag is handcrafted and made to order by skilled artisans. Due to the
handmade nature of our products, each piece is unique and may feature slight variations in color,
texture, stitching, dimensions, or decorative details. These natural variations are part of the
character of handcrafted products and are not considered defects.
By placing an order with Selomenika, you acknowledge and agree to the following Return,
Refund & Exchange Policy.
Returns
We gladly accept returns for eligible items.
To request a return, you must contact us within 7 days of receiving your order by emailing
info@selomenika.com.
To be eligible for a return:
• The item must be unused, unworn, and in its original condition.
• All original packaging must be included, including the dust bag, protective bubble wrap,
tags (if applicable), and shipping box.
• The item must show no signs of wear, stains, odors, scratches, or damage.
• Returns that do not meet these requirements may be refused.
Once your return is approved, a courier will be arranged to collect the package from your
address.
Return Shipping & Processing Fees
For returns or exchanges requested due to personal preference (including, but not limited to,
change of mind, color preference, style preference, or ordering a different size or design), the
following return processing fees apply:
• United States: USD $50
• United Kingdom: GBP £40
• All Other Countries: USD $50
These fees cover return shipping and handling.
Any applicable customs duties, import taxes, brokerage fees, or similar charges incurred during
the original shipment or return process are the responsibility of the customer.
If customs charges are incurred by Selomenika during the return process, these charges will be
deducted from the total refund amount before the refund is issued.
Refunds will be processed for the remaining balance after deducting the applicable return fee and
any customs or import-related charges.
Refunds
Once we receive your returned item, it will be inspected to ensure it meets our return
requirements.
If approved, your refund will be processed to your original payment method.
Please allow up to 15 business days for inspection, processing, and refund completion.
Depending on your payment provider, additional processing time may apply before the funds
appear in your account.
Original shipping charges (if applicable) are non-refundable.
Exchanges
If you wish to exchange your item for another style or color due to personal preference, the same
processing fees listed above will apply.
The original item must first be received and approved through our inspection process before the
replacement item is produced and shipped.
Exchange requests must be submitted within 7 days of delivery.
Please allow up to 15 business days for exchange processing.
Damaged, Incorrect or Defective Items
We carefully inspect every order before shipment.
If your item arrives:
• damaged,
• broken during transit,
• incorrect,
• or has a manufacturing defect,
we will replace the item free of charge.
To qualify, you must:
• Contact info@selomenika.com within 3 days of delivery.
• Include clear photographs of the product.
• Include a clear video showing the defect.
• Include photographs of the original shipping box and packaging.
Failure to report the issue within 3 days may result in your claim being denied.
Once your claim has been reviewed and approved, we will arrange a replacement at no additional
cost.
Return Packaging Requirements
Returned items must be shipped using the original protective packaging provided by Selomenika.
This includes:
• Original shipping box
• Dust bag
• Bubble wrap
• Any additional protective materials included with the order
Customers are responsible for securely packaging returned items.
Selomenika is not responsible for damage that occurs during return shipping due to insufficient
or improper packaging.
Items returned with new damage, breakage, scratches, or other deterioration caused during return
transit may not qualify for a refund or exchange.
Non-Returnable Items
Returns will not be accepted for items that:
• Have been used or worn.
• Are damaged by the customer.
• Are missing original packaging or accessories.
• Show signs of misuse, alteration, or improper care.
• Have minor handmade variations in color, texture, stitching, dimensions, or decorative
details.
These characteristics are inherent to handcrafted products and are not considered manufacturing
defects.
Processing Times
• Return requests: within 7 days of delivery
• Defective item claims: within 3 days of delivery
• Refund or exchange processing: up to 15 business days after the returned item has been
received and approved.
Contact Us
For all return, refund, exchange, or product quality inquiries, please contact:
Email: info@selomenika.com
Our team will be happy to assist you throughout the process.