Shipping policy

Shipping Policy

At Selomenika, every bag is carefully handcrafted, inspected, and packaged to ensure it reaches you in perfect condition.

By placing an order with Selomenika, you acknowledge and agree to the following Shipping Policy.

Shipping Rates

All orders are shipped worldwide via DHL Express.

  • Free DHL Express Shipping on all orders of USD $400 or more.
  • A flat shipping fee of USD $25 applies to orders under USD $400.

Applicable shipping charges will be calculated and displayed at checkout.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: 3–5 business days
  • United Kingdom: 3–4 business days
  • All Other Countries: 3–5 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, weather conditions, public holidays, local courier operations, or other circumstances beyond our control.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing Time

Every Selomenika bag is carefully handcrafted and undergoes a quality inspection before shipment.

Our standard processing time is 1–2 business days, unless otherwise stated in the product description.

During high-volume periods such as Black Friday, holiday promotions, or other major sales events, processing times may be longer than usual.

Please note that processing time and shipping time are separate. Delivery estimates begin once your order has been dispatched and handed over to DHL Express.

Once your order has shipped, you will receive a confirmation email with your DHL tracking information.

Pre-Order Items

Some products are available for pre-order.

Products available for pre-order will be clearly marked as "Pre-Order" in the product description. If a product is not marked as a pre-order item, the standard processing time of 1–2 business days applies.

Pre-order items are handcrafted specifically for you after your order is placed. Please allow approximately 4-6 weeks for production and processing before shipment, unless otherwise stated on the product page.

Once your pre-order has been dispatched, you will receive a shipping confirmation email with DHL tracking information.

Pre-Order Returns

Pre-order items are specially reserved and placed into production based on your order. For this reason, pre-order orders cannot be canceled once the order has been placed and confirmed.

By purchasing a pre-order item, you acknowledge and agree that the order is final with respect to cancellation.

Because pre-order items are made specifically for you, they are not eligible for refunds.

Eligible pre-order items may only be returned for:

  • an exchange, or
  • store credit with no expiration date,

provided they meet the conditions outlined in our Return, Refund & Exchange Policy.

Customs, Duties & Import Taxes

All Selomenika orders are shipped from the Dubai, UAE.

As a result, international shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country's customs authorities.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

Customers are responsible for paying any applicable customs duties, import taxes, or other government-imposed fees required for delivery.

Selomenika has no control over these charges and cannot estimate or guarantee their amount, as they vary by country and are determined solely by local customs authorities.

Customers are responsible for checking their country's import regulations before placing an order.

If a shipment is refused, abandoned, or returned because customs duties, taxes, or import fees were not paid, any return shipping costs, customs charges, duties, taxes, brokerage fees, or other expenses incurred may be deducted from any eligible refund or charged to the customer.

Shipping Address

Please ensure that your shipping address, email address, and phone number are complete and accurate before placing your order.

Selomenika is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete information provided by the customer.

If a shipment is returned due to an incorrect address, incorrect phone number, failed delivery attempts, refusal of delivery, or because it was left unclaimed, the customer will be responsible for all additional shipping, customs, duties, taxes, and handling fees required to resend the order.

Shipping Delays

Once your order has been handed over to DHL Express, Selomenika is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Customs inspections or clearance procedures
  • Carrier delays
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • Government regulations
  • Force majeure events

While we are happy to assist with shipment tracking, we cannot guarantee delivery dates once a package is in transit.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your DHL Express tracking number.

Please allow a short period for tracking information to become active after receiving your shipping confirmation.

If you require assistance with your shipment, please contact us at info@selomenika.com.

Contact Us

For any shipping-related questions, please contact info@selomenika.com

By placing an order with Selomenika, you acknowledge that you have read and agreed to this Shipping Policy.