Shipping policy

Shipping

Shipping Policy

At Selomenika, every bag is carefully handcrafted, inspected, and packaged to ensure it reaches
you in perfect condition.

By placing an order with Selomenika, you acknowledge and agree to the following Shipping
Policy.

Shipping Rates

All orders are shipped worldwide via DHL Express.

• Free DHL Express Shipping on all orders of USD $350 or more.
• A flat shipping fee of USD $25 applies to orders under USD $350.

Applicable shipping charges will be calculated and displayed at checkout.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• United States: 3–5 business days
• United Kingdom: 3–4 business days
• All Other Countries: 3–5 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to
customs clearance, weather conditions, public holidays, local courier operations, or other
circumstances beyond our control.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing Time

Every Selomenika bag is carefully handcrafted and undergoes a quality inspection before
shipment.

Our standard processing time is 1–2 business days, unless otherwise stated in the product
description.

During high-volume periods such as Black Friday, holiday promotions, or other major sales
events, processing times may be longer than usual.

Please note that processing time and shipping time are separate. Delivery estimates begin
once your order has been dispatched and handed over to DHL Express.

Once your order has shipped, you will receive a confirmation email with your DHL tracking
information.

Pre-Order Items

Some products are available for pre-order.

Products available for pre-order will be clearly marked as "Pre-Order" in the product
description. If a product is not marked as a pre-order item, the standard processing time of 1–2
business days applies.

Pre-order items are handcrafted specifically for you after your order is placed. Please allow
approximately 2–4 weeks for production and processing before shipment, unless otherwise stated
on the product page.

Once your pre-order has been dispatched, you will receive a shipping confirmation email with
DHL tracking information.

Pre-Order Returns

Because pre-order items are made specifically for you, they are not eligible for refunds.

Eligible pre-order items may only be returned for:

• an exchange, or
• store credit with no expiration date,

provided they meet the conditions outlined in our Return, Refund & Exchange Policy.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or
other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost and are the sole
responsibility of the customer.

Selomenika does not determine or control these charges, as they are assessed by the customs
authorities of the destination country.

If customs charges, duties, taxes, or additional fees are incurred due to a refused shipment,
unclaimed package, or returned order, these costs may be deducted from any eligible refund or
otherwise charged to the customer.

Shipping Address

Please ensure that your shipping address, email address, and phone number are complete and
accurate before placing your order.

Selomenika is not responsible for delays, failed deliveries, or lost packages resulting from
incorrect or incomplete information provided by the customer.

If a shipment is returned due to an incorrect address, incorrect phone number, failed delivery
attempts, refusal of delivery, or because it was left unclaimed, the customer will be responsible
for all additional shipping, customs, duties, taxes, and handling fees required to resend the order.

Shipping Delays

Once your order has been handed over to DHL Express, Selomenika is not responsible for
shipping delays caused by circumstances beyond our control, including but not limited to:

• Customs inspections or clearance procedures
• Carrier delays
• Severe weather conditions
• Transportation disruptions
• Public holidays
• Government regulations
• Force majeure events

While we are happy to assist with shipment tracking, we cannot guarantee delivery dates once a
package is in transit.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing
your DHL Express tracking number.

Please allow a short period for tracking information to become active after receiving your
shipping confirmation.

If you require assistance with your shipment, please contact us at info@selomenika.com.

Contact Us

For any shipping-related questions, please contact:

Email: info@selomenika.com

Our working hours

By placing an order with Selomenika, you acknowledge that you have read and agreed to this
Shipping Policy.