Terms of Service

These Terms of Service govern your use of the Selomenika website and your purchase of products from Selomenika.

By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, together with our Return, Refund & Exchange Policy, Shipping Policy, Privacy Policy, and any other policies referenced on our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or jurisdiction of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You agree not to violate any applicable laws, regulations, or third-party rights while using our website or services.

We reserve the right to refuse service to anyone for any lawful reason at any time.

2. Products

Selomenika products are handcrafted by skilled artisans.

Because of the handmade nature of our products, individual pieces may feature slight variations in:

• Color
• Texture
• Stitching
• Dimensions
• Shape
• Decorative details

These variations are natural characteristics of handcrafted products and are not considered defects.

We make every reasonable effort to display product colors, images, measurements, and details as accurately as possible. However, we cannot guarantee that colors displayed on your device will exactly match the physical product.

Product measurements may vary slightly due to the handmade production process.

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantities of any product available for purchase.
• Discontinue any product at any time.
• Modify product designs, materials, details, or specifications when reasonably necessary.
• Refuse or cancel an order if a product becomes unavailable.

If we are unable to fulfill an order that has already been paid for, we will contact you and provide an appropriate refund for the unavailable item.

4. Orders

By placing an order with Selomenika, you agree that all information you provide is complete, accurate, and current.

This includes your:

• Full name
• Shipping address
• Billing information
• Email address
• Telephone number

You are responsible for ensuring that all order and delivery information is correct before completing your purchase.

Receiving an order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions.
• Incorrect pricing or product information.
• Product unavailability.
• Payment authorization issues.
• Orders that appear to be placed for unauthorized resale or commercial purposes.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Made-to-Order Products

Selomenika bags may be handcrafted or made to order.

Production and processing times are estimates and may vary depending on product availability, production volume, seasonal demand, or other circumstances.

Standard processing and delivery information is provided in our Shipping Policy.

By purchasing a handcrafted or made-to-order product, you acknowledge that reasonable handmade variations are part of the nature of the product.

6. Pre-Order Products

Certain products may be offered on a pre-order basis.

Products available for pre-order will be clearly identified as “Pre-Order” in the product description.

Pre-order products are handcrafted specifically after an order is placed and may require additional production time.

Estimated production and processing times will be stated on the relevant product page or in our Shipping Policy.

Pre-order purchases are subject to the return conditions outlined in our Return, Refund & Exchange Policy.

7. Prices and Payments

All prices displayed on our website are shown in the applicable currency indicated at checkout.

Prices may change at any time without prior notice.

A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing or technical error has occurred.

You agree to provide valid and authorized payment information when placing an order.

Orders may be subject to payment verification and authorization before processing.

Selomenika reserves the right to cancel an order if payment cannot be successfully authorized or verified.

8. Pricing Errors

We make every reasonable effort to ensure that product descriptions and prices are accurate.

However, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical, technical, system, or other error, we reserve the right to cancel or refuse the affected order.

If payment has already been processed, the applicable amount will be refunded to the original payment method.

9. Shipping and Delivery

Orders are shipped according to the terms stated in our Shipping Policy.

Shipping times are estimates and are not guaranteed.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside Selomenika's control, including:

• Customs procedures
• Carrier delays
• Weather conditions
• Transportation disruptions
• Public holidays
• Government regulations
• Force majeure events

Customers are responsible for providing complete and accurate shipping information.

Additional costs resulting from an incorrect address, failed delivery attempt, refused shipment, or unclaimed package may be the responsibility of the customer as described in our Shipping Policy.

10. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise expressly stated, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

Selomenika does not control or determine customs charges imposed by local authorities.

For further information, please refer to our Shipping Policy.

11. Returns, Refunds and Exchanges

Returns, refunds, exchanges, defective product claims, and related processing fees are governed by our Return, Refund & Exchange Policy.

By placing an order, you acknowledge and agree to the conditions, deadlines, packaging requirements, fees, and exclusions stated in that policy.

12. Intellectual Property

All content available on the Selomenika website, including but not limited to:

• Brand names
• Logos
• Product names
• Product designs
• Photographs
• Videos
• Graphics
• Illustrations
• Text
• Website design
• Artwork
• Marketing materials

is owned by Selomenika or used with appropriate authorization and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, license, commercially exploit, or otherwise use our intellectual property without prior written permission from Selomenika.

13. Website Content

We make reasonable efforts to ensure that information provided on our website is accurate and current.

However, we do not guarantee that all information will always be complete, accurate, or error-free.

Information on the website may be updated, corrected, or changed at any time without prior notice.

14. Prohibited Uses

You may not use the website or its content:

• For any unlawful purpose.
• To violate applicable laws or regulations.
• To infringe upon intellectual property rights.
• To submit false or misleading information.
• To transmit viruses, malware, or harmful code.
• To collect or track personal information of others without authorization.
• To interfere with the security or operation of the website.
• To attempt unauthorized access to any part of the website or related systems.
• To use automated systems, scraping tools, bots, or similar technologies in a manner that interferes with our website or services.

We reserve the right to restrict or terminate access to our website for violations of these Terms.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping providers, social media platforms, or other services.

These third parties operate independently from Selomenika.

We are not responsible for the content, policies, availability, security, products, or services provided by third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Selomenika shall not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable consumer protection or other mandatory laws.

Your statutory consumer rights, where applicable, remain unaffected.

17. Force Majeure

Selomenika shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• Transportation disruptions
• Carrier interruptions
• Customs delays
• Government actions or restrictions
• Labor disputes
• War or civil unrest
• Public health emergencies
• Internet or telecommunications failures
• Other force majeure events

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Selomenika harmless from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

19. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall be enforceable to the maximum extent permitted by applicable law.

The remaining provisions shall remain valid and enforceable.

20. Termination

We reserve the right to suspend or terminate your access to our website or services if you violate these Terms of Service or engage in conduct that may harm Selomenika, our customers, or third parties.

Any obligations or liabilities incurred before termination will survive termination where applicable.

21. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service from time to time.

The most current version will be available on our website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

22. Governing Law

These Terms of Service and any transactions made through Selomenika shall be governed by the applicable laws of the jurisdiction in which Selomenika operates, without limiting any mandatory consumer protection rights that may apply to you under the laws of your country of residence.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy, and any other policies or notices published on our website, constitute the agreement between you and Selomenika regarding your use of our website and services.

24. Contact Us

For questions regarding these Terms of Service, please contact:

Email: info@selomenika.com